Frequently Asked Questions

My Goal is to make Ordering Easy & Stress-Free

By focusing my attention on only a small group of customers at a time, I can offer so much more attention to each and every mermaid. That is why a Simple and Efficient Order Process was developed. The production schedule is the same for all orders in this release. That means you will know exactly when your order will ship and when to expect its arrival.

When will I get my order?

Tails are not pre-made, they are made to order and can take 4-6 weeks (sometimes up to 8 weeks in the Summer) to make then ship.

Delivery Inside the U.S.

Delivery is Approximately 2-3 Days after shipping

Orders Ship in batches, depending on WHEN they were ordered.

Track Your Order

Includes all deliveries inside the United States. Note that transit times can increased due to inclement weather, holiday rush or other events. Delivery to Hawaii & Alaska may take longer.

Delivery Outside the U.S.

Delivery is Approximately 6-10 Days after shipping

Orders Ship in batches, depending on WHEN they were ordered.

Track Your Order

Includes all deliveries outside the United States. Note that transit times can increased due to inclement weather, holiday rush or other events.

Customs fees and Duties are the responsibility of the customer. Please contact your local Postal Center or Customs Office if Delivery Assistance or Customs Clearance is required.

How will my order ship?

All orders are shipped via United States Postal Service (USPS). Items will either be shipped by Priority or International Priority. Tracking numbers will be provided to customers via email, once orders have shipped.

What is included?

Each Order includes:

  • • Shello Mermaid Tail Skin
  • • Marine Vinyl Insert
  • • Certificate of Authenticity (Individually Numbered)

***Note: Orders do NOT include Monofins. Monofins must be used to swim and can be purchased separately. Although many different monofins will fit in Shello Mermaid Tails, we do recommend using Mahina Merfins.

What is Your Refund / Return / Cancellation Policy?

Each and every Shello Mermaid Tail is a Custom Made commissioned work, therefore No Refunds will be provided.

1.) An order has been cancelled prior to shipping. (Orders may only be cancelled within 48 hours of order placement) 

**All Cancelled orders will incur a 20%-50% (depending on where it is in production) cancellation/restocking fee. Any return must be shipped at the customer's expense. Used, damaged or worn returns will not be accepted for a refund. Returns shipped without prior written authorization will not be approved for a refund. Refunds of any kind are not permitted.

Where is the product made?

Every Fabric Mermaid Tail I Design is Happily Printed, Pressed and Sewn in Colorado :)

*There might be slight color variations on printed tails compared to what you see on your monitor screen, phone etc.

Do You Have an Order?