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Each and every Shello Mermaid Tail is a Custom Made commissioned work, therefore No Refunds will be provided.

1.) An order has been cancelled prior to shipping. (Orders may only be cancelled within 48 hours of order placement) 

**All Cancelled orders will incur a 20%-50% (depending on where it is in production) cancellation/restocking fee. Any return must be shipped at the customer's expense. Used, damaged or worn returns will not be accepted for a refund. Returns shipped without prior written authorization will not be approved for a refund. Refunds of any kind are not permitted.